Privacy Policy

Welcome to Terraten. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our peer-to-peer real estate platform, use our building materials directory, or interact with our verified agents, property owners, and advertisers.

1. Information We Collect

We collect information that helps us verify accounts, prevent fraud, and provide a secure marketplace experience:

• Personal Identification Details: Full name, email address, phone number (0906 757 2347), and account login credentials when you register.
• Listing & Campaign Data: Property descriptions, pricing, media files, and advertising campaign banners submitted through your dashboard.
• Verification Data: Information used to vet real estate agents, owners, and merchants to maintain platform safety.
• Technical & Usage Data: IP address, browser type, device details, and cookies used to improve site performance and analytics.

2. How We Use Your Information

Your data enables us to run a transparent and secure ecosystem:

• To connect prospective buyers and tenants directly with verified property hosts and realtors.
• To display sponsored merchant campaigns, hardware directory listings, and advertisements correctly.
• To verify agent identities and eliminate fraudulent listings or unverified middlemen.
• To communicate platform updates, customer support replies, and security notices.

3. Information Sharing and Disclosure

Terraten operates as a peer-to-peer network. We do not sell your personal data. However, we may share information in the following contexts:

• With Verified Professionals: Contact details or inquiries you submit may be shared directly with property owners or agents related to your search.
• With Service Providers: Hosting infrastructure, database administration, and security tools essential to platform operations.
• Legal Compliance: If required by law, court order, or to protect the rights, property, and safety of Terraten users.

4. Data Security

We implement robust technical and organizational security measures—including encrypted sessions, secure database queries, and role-based access controls—to protect your personal information from unauthorized access, loss, or alteration.

5. Cookies and Tracking Technologies

Terraten uses cookies to maintain user sessions, remember login states, and analyze web traffic. You can choose to disable cookies through your browser settings, though doing so may limit certain functional features of your account dashboard.

6. Your Data Rights

As a user, you have the right to:

• Access, update, or correct your profile information at any time via your client dashboard.
• Request the deletion of your account and associated listing records, subject to legal or transactional retention requirements.
• Opt-out of non-essential communications.

7. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how your data is handled, please reach out to us:

• Phone: 0906 757 2347
• Email: support@terraten.com